Review 2020: What Users Say, Pros, Cons & Alternatives

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If you’re looking for a thorough review, you’re in the right place. Here, we’ll be discussing pros, cons, and alternatives to help you decide if this is a good business phone service for you.

Have you noticed that nowadays many businesses have an auto attendant answering their phones? Instead of a human answering the phone, most often big companies have a system that starts by saying, “Thanks for calling [business name]. To speak to [Department], press one”, and so on.

Have you ever wondered, why so many companies have switched over to an auto attendant? Let me give you a few reasons:

  • It saves in payroll expenses because you’re not paying a person for time transferring phone calls or determining why the person called
  • It boosts productivity because you or your employees can answer the phone for serious prospects and customers rather than recorded solicitors
  • It helps to direct the customer to the appropriate person
  • It helps businesses to know the context of the call
  • and, overall it boosts effectiveness

With modern technology, it’s become easier and more affordable to have a toll free number or a second phone number. Now, it’s easier than ever to add features like an auto attendant to help improve workplace productivity, but many businesses are still unaware.  There’s still quite a few businesses that are operating very “old school” and not taking advantage of the evolution of technology that can boost their revenue and lower their expenses.

Grasshopper offers an affordable communication solution that you should know about, and in this review, I want to tell you why.  In this review, I will give you:

  • What it is
  • How it works
  • Pros and Cons
  • What it does well and what it does not
  • What others are saying (good and bad)
  • My Recommendation
  • And, Alternatives (in case you want to do some comparison shopping)

What is An Overview is a VOIP small business phone system. They enable businesses to add professional features to their communication systems that aren’t available thru traditional cell phone services or on a free Google Voice phone.

Some of the features you can get with Grasshopper include:

  • An auto attendant
  • Call forwarding
  • Voicemail to text
  • 1-800 numbers, vanity numbers, and local numbers
  • Inbound fax
  • Multiple extensions
  • Call recording
  • Custom greetings
  • and more…

How Does Work?

Grasshopper works very simply. Once you’ve created an account, you’ll have access to a member portal. There, you’ll be able to set up features like call forwarding, custom greetings, your phone extensions, and more. Once you’ve set everything up how you like it, the phone line will be ready for you to use.

How Do I Get Started with

To get started with Grasshopper, you’d:

1. Choose your phone number

You can choose from a local number, a vanity number or a 1-800 number.

2. Create Your Free Trial Account

To create your free trial account, you’ll give your name, email, and password. You don’t even have to give a credit card!

3. Begin Use

As soon as you’ve created your account, you’ll be able to start using the phone line.

Who is For?

Grasshopper is for:

  • Business owners who want to have a second line
  • Those who want features like an auto attendant, call forwarding, custom greetings, and so on
  • Those who are unhappy with the service they’re getting with competitors
  • Small business owners
  • and, Those switching from PBX services or landlines Tools & Training

Grasshopper has tutorials to help you use their services, but they don’t have other tools or training. Support offers live chat, phone, and email support to customers and potential customers.

What Does Do Well

  • Grasshopper makes it very easy to get set up
  • They offer a free trial with no credit card so you can try it out
  • They have inbound fax
  • You can receive calls and text on your phone line
  • They have a lot of great features
  • They give multiple extensions with the basic plan
  • They connect you with voiceover artists to record your custom greetings
  • They have no contracts

What Doesn’t Do Well

  • Grasshopper doesn’t offer video conferencing
  • They don’t offer outbound faxing
  • Customer reviews suggest, they may need to improve their support
  • They don’t have cloud phone rentals Review Roundup

Video Review

Common Positive Feedback

  • Worked well
  • Does what it says it will do
  • Perfect for startups and remote work situations

Common Negative Feedback

  • Nonresponsive support
  • Not helpful support
  • Missing the functionality that was needed

Most Helpful Positive Review

Daniel Shatzkes wrote this review of Grasshopper on G2Crowd:

“Grasshopper is the perfect phone service for startups and on-the-go businesses”

What do you like best?

There are so many things that I love about Grasshopper. Obviously, having a business phone number that forwards directly to my cell phone is fantastic. No matter where I am I can receive business calls. Setting up an automated directory is great so that callers can immediately choose the right option and be sent to the correct person. There’s also the option of setting up extensions for users and each extension can be assigned to be sent to a different person’s cell phone. So if you have multiple people working from different locations, as far as the caller is concerned they are all immediately accessible through your phone portal as if you were all in one location. Calls can also be transferred from one extension to another just like in a traditional phone system. By far, one of my favorite features is the option to receive faxes to the same business number. Even though fax is being used less these days it is still used quite a bit and being able to receive faxes and having them immediately emailed to me is great.

What do you dislike?

There isn’t much that I dislike about Grasshopper. As I mentioned, the receiving faxes features is great. What would be really cool is if there were an option to send faxes as well. If I could take picture of a document with my phone, or if there is an existing pdf file on my phone, the ability to send it would be great. It seems a little unnecessary because at that point you might think, well why not just email it? I agree but there are still some people out there (strangely) that like to receive things via fax. I’m sure eventually this will go the way of the dinosaur though.

Recommendations to others considering the product

Get familiar with the online user interface as this is the easiest way to get things set up. The app is feature rich, although admittedly I do not use it as much as the online site when I need to address issues. But the app is great for checking caller ID and listening to voice mails (although all voice mails are automatically emailed as well).

What business problems are you solving with the product? What benefits have you realized?

The ability to have a business phone system “in the cloud” that allows my company to have the appearance of a centralized location, with no down time on answering or returning calls. It also allows me to not have to give out my personal cell phone number to clients and contacts that I wouldn’t want to have it. It saves me leave of mind and also adds efficiency for my and my team even as we are spread out throughout the country.

Most Helpful Negative Review

Jesika B on G2Crowd wrote:

“Not a fan”

What do you like best?

It has a fair amount of flexibility once you learn how to use it. You can record your own messages or use their editor. It’s fairly easy to make your own greeting.

What do you dislike?

Not great customer support, it’s rather expensive, and it offers nothing unique. My one experience with support was less than stellar as the woman sounded like she was 12 and had zero knowledge of the system. It was incredibly frustrating.

Recommendations to others considering the product

If you need the basics and don’t mind not having much support, go for it.

What business problems are you solving with the product? What benefits have you realized?

We actually just switched from Grasshopper to RingCentral, so we are bundling our need for individual numbers for VOIP with web demo software, thus replacing both Grasshopper and GoToMeeting. Price

Grasshopper has three basic plans: Solo, Partner, and Small Business. The plans and prices break down like this…

grasshopper review

My Final Opinion of

Overall, Grasshopper is a good service for people who work remotely or don’t want to use the traditional landlines. It enables you to have a toll free or local number forwarded to multiple devices in multiple locations. If you have a team that works from multiple locations, Grasshopper may be a good option for you.

Top Alternatives

According to the market, these are some major contenders with Grasshopper…

If you’re not sold on Grasshopper and you’d like to look at alternatives, here are some alternatives:


eVoice has a very nice user-interface along with some very nice features. You can take a look at their service, what they offer, and pros and cons in my full eVoice review. You can also test them out with a 30-day free trial here.


More affordable with more features, but some people complain of spotty service in their areas. I recommend trying them for yourself with their 30-DAY FREE TRIAL or check out my full review HERE.


RingCentral has lots of features including video conferencing, audio conferencing, inbound and outbound fax, and more, but customers complain about poor support, termination fees, and contracts. You can try them out for yourself with a 7-DAY FREE TRIAL or check out my full review HERE.

VERDICT: Recommend

Get Started with a Free Trial of Grasshopper

Try Grasshopper for Yourself!

Get a business phone number that you can answer on any mobile device.

Popular Grasshopper Alternatives


Create a vanity phone number or port a number you have. Get your business phone line, set up a call tree, and improve the professionalism of your phone communication.


Affordable, simple to use, and packed with features. Get a business phone line and great customer support.


One of the most popular VOIP companies. Get features that can scale to suit large or small companies.

Grasshopper Cloud Business Phone






User Friendly







  • No contracts
  • No early termination fees
  • Easy to use interface
  • 7 day free trial
  • Toll free, vanity, or local numbers that can be answered on any device


  • Customers suggest the support needs improvement
  • No outbound fax
  • No video or audio conferencing
  • No cloud phone rentals
  • One of the higher priced options for the features
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6 thoughts on “ Review 2020: What Users Say, Pros, Cons & Alternatives”

  1. Tiffany Denise

    This is so great  if you are starting your company and do not really have the money to have a large payroll, I love it because i am new in this field of becoming a small business owner. Before coming to your website, i didn’t know what grasshopper was but i am grateful that i was able to read and educate myself, i hope to use this in the future for my business. 

  2. Tiffany Denise

    I enjoyed reading your review on the It’s not an essential but it’s something every small scale business should look towards because I believe it also helps give your business a professional feel. How many telephone numbers can be registered on one account and is this service worldwide? 

    Expecting your feedback

    1. Tiffany Denise

      Hello Louis, the largest plan has 5 phone numbers and unlimited extensions. People can call the Grasshopper phone numbers from all over, however, they don’t offer international phone numbers. If you wanted to have a phone number with an international area code, Grasshopper wouldn’t be the right service. Evoice offers international calling and phone numbers so if that’s what you’d like, check them out.

  3. Tiffany Denise

    I can see why businesses are transferring to automated phone services but do I like them? I am not sure. 

    From the side of the person who is phoning, no I cannot stand them and would much prefer to speak to a person rather than a machine as it takes too long sometimes, especially when the bank. 

    From a business point of view I think it’s a good idea even to just get rid of cold callers trying to sell their products, When I had a business I had more calls about energy switches and card machines than I did customers sometimes! 

    1. Tiffany Denise

      I agree. As a customer, sometimes, the auto attendants can be frustrating, but when businesses have a good customer support system, they should go from the auto-attendant to speaking to a person (when they need to). From a business standpoint, the auto-attendant is a productivity saver. You can know the context of your calls before answering, you can avoid interrupting your time with solicitors, and you can clearly distinguish between business and personal. Thanks for sharing your views on this.

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