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How to Start a Cell Phone Repair Business – A Step-by-Step Guide

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If you’re looking for advice on how to start a cell phone repair business, you’re in the right place.

It’s likely if you’re here, you want to start a cell phone repair business, and you’re trying to figure out how much it’ll cost you, what’s the earning potential, and what steps will take your business idea, and turn it into a “real” business.

In this article, I’ll be answering common questions about how to start a cell phone repair business and telling you step-by-step how to get started.

Is Repairing Cell Phones a Good Business?

It’s common when starting a business to wonder whether the business idea is good or not, but it’s never a matter of good or bad. Instead, a good business idea solves a problem for others, and makes money as a result.

In the cell phone repair business, it has huge growth potential because of how many people have smart phones, and how many more people the smart phone marketing is expanding to.

When cell phones get damaged or break, then the owners usually file with their insurance company, or look for an independent repair company, and that’s where you can help.

How Profitable is a Cell Phone Repair Business?

Profit is an equation with three main levers: sales volume, price, and expenses. The cell phone repair business requires tools like:

  • Tweezers
  • Screwdrivers
  • Precision knives
  • and other things

However, if you can manage to keep the cost of your expenses below the amount that you price your services and sell to enough people, you shouldn’t have any problem earning a profit.

How much can you make Repairing Cell Phones?

How much you can make as a cell phone repair business will vary. You may be a business owner that is bold and willing to tell others about your service, and if you’re aggressive with selling your service, you’ll make much more than someone who doesn’t market and sell their service.

You can use the launch sales estimator here to calculate how much you can make with your cell phone repair business by playing around with your pricing, how many people see your offers, and your conversion rate.

I recommend you starting between 3-5% conversion rate, and creating realistic expectations based on how many people you’re willing to share your service with.

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How to Start a Cell Phone Repair Company – Step-by-Step

Now, if you’re ready to get started growing your cell phone repair business, these are the recommended steps:

1. Get Clear about Your Goals

First, it’s important to get clear about your goals.

  • When do you want to launch the service?
  • Who will you be helping? Cell phone owners in general? Iphone users? Samsung users? Who?
  • How much money do you want to make monthly?
  • How much money do you need to make to achieve your goal (whether that’s quitting your job, getting off of government assistance, becoming independent from parents, etc.)?

2. Create a Business Plan

The goals that you make will become major in your business plan. You also want to think about what services you might offer now, who you might offer the services to, how you’ll meet your customers, and what you might add on later.

Starting with a few services can help lower your startup costs, make it easier to consistently meet buyers, and build a healthy reputation because you’ll be specializing.

Although you’re just starting out, it’s still important to set targets to work towards, and as you’re growing your business, you’ll begin to see patterns of what’s realistic and what’s not.

You can use our Business Planner to help you get clear about your goals and tasks you can do to attract customers online.

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3. Build a Website

Once you have a basic plan together, you want to build a website that would be attractive to your market, and explains to them how you’ll solve their cell phone problems.

A website can serve as a virtual storefront. By offering your services online, you can widen your market, make it very convenient for customers to inquire about your services, and make sales.

Recommended Resources:

  • Enterprise Builder Membership – Learn how to create your full customer journey online and make consistent sales in 12 Months
  • Leadpages – Set up a conversion-optimized site that’s makes it easy for customers to inquire and pay
  • Bigscoots Hosting – Buy your domain name and begin setting it up (regardless of which content management system you want to use)

4. Map your Customer Journey

In order to get to the point where you’re making consistent sales online, you want to think from your buyer’s perspective.

I’ve been to several websites that have navigation and design elements that makes it difficult to buy. Sometimes, it’s difficult to know where you’re supposed to go. Other times, the websites don’t look trustworthy.

You want a website that looks trustworthy, and that is clear about where customers should go to get started with your service.

Your customer journey could look like this…

Or, you can test that customer journey, and decide to tweak it. You can try things like:

  • Setting a standard price and accepting payment before mailing envelopes
  • Use a service like Convertkit to create automated follow-up emails
  • and more things to improve the conversion from inquiry to sale

6. Create ways for customers to inquire and pay online

Especially since the pandemic, more people are looking for services they can use virtually. Cell phone repair can be offered online, but you’d have to have options for customers to inquire, send their phones, and pay online.

Options like:

…Can enable you to collect payment online without sending invoices. You can somewhat automate the process of collecting payment by having checkout pages on your website.

6. Get Traffic: Paid and Organic

Once you have your plan, your service mapped out, and a clear plan to accept payment and respond to inquiries, then it’s time to build awareness of your brand, and get more traffic to your website — begin the process of getting more sales!

You can start handing out flyers online, passing out business cards, and finding places to market where your ideal customer would go.

Similar to the offline world (where you can hand out flyers, attend events, and do many other things to attract customers), there are several ways of getting traffic to your website.

You can:

  • Post videos on Youtube
  • Run Google ads
  • Run Facebook ads
  • Create podcast content
  • Create blog content
  • Optimize your website for search engines
  • Market on social media
  • Work with influencers
  • and more

7. Make Money

Once you have people coming to your website where they can have their problems solved, then you should be getting sales, and making money!

Conclusion

Starting a cell phone repair business can be a very lucrative way to make money and have location freedom. You can offer cell phone repair services virtually, and start with fairly low overhead costs. Get started with our free business planner, and begin getting clear about your goals.

Additional Resources

If you’re starting your cell phone repair company, but you don’t currently know how to repair cell phones, it’s probably best to develop the skill.

Cell Phone Repair Courses

There are several courses you can take that teach you how to repair cell phones at Udemy. Check out the cell phone repair courses here.

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